Clinical Manager OP Rehab
COMMUNITY MEDICAL CENTER, INC.
JOB DESCRIPTION
DEPARTMENT: Outpatient Rehab Services
JOB TITLE: Clinical Manager
I. JOB SUMMARY:
Assists Director of Rehab Services with all personnel management/staff supervision planning services, marketing and clinical management of Outpatient Rehabilitation including Community Bridges (including client apartments), WORCcenter, and Home and Community Based Services. Facilitates smooth day-to-day functions and quality of care.
II. JOB RELATIONSHIPS:
A. Responsible To: Director for Rehabilitation services
B. Workers Supervised: Rehab Staff in above departments
C. Interrelationships: -Rehab Center Medical Director
-Patients, patient families, physicians, all Rehab Services staff
-Coordinators, Clinical Managers, other outside organizations, payers and general public
-Serve as liaison for Rehab Services Director and staff
-Other departments and clinical managers for providing efficient and effective services
-Positive relationships with customers I customer complaints
III. DUTIES & RESPONSIBILITIES:
A. Essential Job Duties:
Personnel Management/Staff Supervision:
1. Recommends appropriate staffing levels for Outpatient Rehab Services to Director.
2. Participates in interviewing and hiring of staff as needed.
3. Ensures high-quality services are provided by all staff
4. Completes performance evaluation of staff in a timely manner.
5. Assists Director in identifying problem behavior and counseling employees as necessary in a timely fashion, following Medical Center policies and procedures.
6. Addresses employee conflicts and complaints in a timely fashion, refers to Director with appropriate issues.
7. Orients new employees to Community Medical Center per hospital, Rehab and departmental policies and procedures.
8. Assigns / designates departmental staff to provide services.
9. Ensures staff complete patient care- related tasks (medical records, charges, program evaluation forms, etc.) per Hospital/Rehab policies and procedures, and payer requirements.
10. Makes decisions regarding vacation, LOA, educational leave requests, etc., based on departmental needs and availability of coverage.
11. Conforms to all Hospital personnel policies.
COMMUNITY MEDICAL CENTER, INC.
Outpatient Clinical Manager
A. Essential Job Duties: (continued)
Planning:
1. Provides input regarding strategic plan and assists director in development and implementation of new programs.
2. Gives input regarding needs of new program areas and the ability of the existing staff to meet those needs. Assists director in staffing needs for new program.
3. Helps with business plan.
Services:
1. Coordinates with Director and work with staff to ensure the highest level possible of patient care and services provided.
2. Participates in activities associated with clinical concerns of the Center, as directed. PIA, Task Forces, CVA Continuum, Safety Committee.
Budget/ Operations:
1. Gives input regarding annual department budget.
2. Gives input regarding resources to meet budget and productivity goals. Actively seek opportunities for coat savings and increased growth in services.
3. Approves purchases of equipment/supplies.
4. Requests maintenance, repair of equipment and furnishings; monitors physical space for cleanliness; neatness and safety.
5. Assists in monitoring productivity, FTE, hours worked/paid, enforce low census in order to comply with budgetary goals.
6. Participates in planning development and assignment of space in Rehab Center.
Administration:
1. Assists with review, development, and implementation of policies and procedures for depts. and the Rehab Center.
2. Assists with on-going process improvement/implementation, submits PIA, QI reports.
3. Assists with regulatory compliance for JACHO, CARF, Medicare etc.
4. Works with other departments to integrate systems effectively and efficiently.
5. Enforces safety regulations.
6. Completes responsibilities as requested.
7. Takes appropriate issues to Director.
8. Reviews and follows up on incident reports and pt complaints
Education:
1. Reviews staff workshop requests and processes.
2. Assists in ensuring all mandatory education, competencies, and requirements are met.
3. Monitors development and implementation of student affiliation programs
4. Conforms to all Hospital personnel policies.
COMMUNITY MEDICAL CENTER, INC.
Outpatient Clinical Manager
A. Essential Job Duties: (continued)
Marketing:
1. Helps develop and implement marketing plan for programs with in department or for each department.
2. Represents/promotes the Rehab Center to outside organization, payers, and customers.
3. Works with staff to increase positive public relations with customers.
B. Other Job Duties:
1. Collaborates with Director, Program Coordinators and Clinical Managers regarding staffing needs, staff recruitment, staff performance evaluations, etc.
2. Maintain good working relationships with all Medical Center staff, physicians, outside organizations.
3. Complete all administrative responsibilities in a timely manner.
4. Is a creditable representative of Community Medical Center.
IV. SERVICE EXCELLENCE STANDARDS:
1. Internal Service
Serve and care for our employees as we would for our patients and guests. Treat our colleagues as professionals through courtesy, honesty and respect. Encourage other people’s work; praise whenever possible. Make new staff members feel welcome.
2. 10-Foot Circle
Engage and acknowledge everyone who comes into your circle of influence. Smile and introduce yourself when appropriate. When riding the elevators, initiate conversation and hold the door open for others.
3. Positive Image
Present a positive image through friendly body language, facial expression and appearance. Be clean and professional. Follow dress code policies and wear your identification badge correctly at all times.
4. Phone Image
Create a welcoming atmosphere by answering the phone in three rings or less with a personal greeting. Identify your department and yourself, and then ask, “How may I help you?” Know how to operate the telephones in your area. Provide the correct number before transferring a call. Get the caller’s permission before putting them on hold and thank the caller for holding.
5. Personal Connection
Find ways to create relationships with our patients and guests. Use their names in every interaction. Be respectful of patients and make sure that patient information is kept confidential.
6. No-Passing Zone
Anticipate and help patients and guests with their needs. Listen to our patients and guests. Be courteous. Speak clearly and avoid jargon. When you pass a patient or guest off to someone else, take personal responsibility to follow through. Educate families about procedures and provide a comfortable atmosphere for waiting.
COMMUNITY MEDICAL CENTER, INC.
Outpatient Clinical Manager
IV. SERVICE EXCELLENCE STANDARDS: (continued)
7. Make a Point
Escort our patients and guests to their destination, whenever possible, or take them part of the way there. Avoid pointing.
8. Personal Accountability
Take pride in this organization as if you own it. Act with honesty and sincerity in all interactions. Accept the responsibilities of your job. Adhere to policies and procedures. Never discuss patients and their care in public areas or with your family and friends. Live the values of this organization. Hold each other accountable to follow the service excellence standards. You are CMC!
9. Always Strive to Exceed
Find ways to say “yes” to our patients and guests. Give options and think of ways you can exceed expectations. Use service recovery as a way to create an advocate. Thank our patients and guests for choosing Community Medical Center.
V. AGES OF PATIENTS SERVED:
Group Ages
£ Neonate 0-28 days
£ Infant/Child 28 Days – 11 Years
£ Adolescent 12 Years – 17 Years
£ Adult 18 Years – 65 Years
£ Geriatric 65 + Years
£ Not Applicable
VI. QUALIFICATIONS:
A. Education: Degree in Rehabilitation or human services field, OT, management preferred.
B. Licensures, Certifications, Registrations: Five (5) years experience of progressively increasing responsibility in rehabilitation related activities.
C. Job Knowledge: Must demonstrate excellent interpersonal skills in dealing with a wide range of people, agencies, customers and payers. Strong speaking and writing skills required. Prefer demonstrated skills in areas including: service, education, and marketing.
VII. PHYSICAL DEMAND LEVEL:
The physical demand level of this position is:___________.
VIII. OTHER PERTINENT INFORMATION:
This position is subject to Drug and Alcohol Testing according to MT Law
0-2-205-39-2-211.
Employee Signature: ___________________________ Date: _______________
Supervisor Signature: ___________________________ Date: ______________
