Referral Tech

COMMUNITY MEDICAL CENTER, INC

 

JOB DESCRIPTION

 

Department:               Emergency Services

Job Title:                    Referral Center Tech

 

I.                     Job summary

Follow established protocols for transport dispatch, both ground and air.  Serves as the referral center ‘one call does all’.  Will exemplify and mentor/model customer service and be a sterling representative of CMC in all verbal and written communication and interactions.  Enter data into database to track referral patterns.

 

II.                   JOB RELATIONS

A.     Responsible to:

Clinical Manager of Emergency Services

Director of Emergency Services

Chairman of the Department of Emergency Services

Medical Director of Emergency Services

B.     Inter-relationships

Emergency Services staff – physicians, nurses, techs, registration clerks, communication techs

Medical Control

Resource Manager/House Supervisor

Hospital Departments, including but not limited to other nursing units, radiology, admissions and lab

911 – statewide

Ambulance, flight, law enforcement, HazMat, Search and Rescue and Fire teams at the city, county, state and federal levels

Hospitals and healthcare organizations

Consulting Physicians

 

III.                  DUTIES AND RESPONSIBLITIES

1.      On-going daily coordination of services with other departments and healthcare organizations, agencies, transport teams, and others as assigned.

2.      Data entry on referral patterns, transports, outreach, follow-ups, ER census

3.      Assist in ongoing process improvement projects

4.      Assist in the Emergency Department when not keeping with assigned Referral Center duties

 

a.                  Customer Service

1.                  Exhibits excellent customer relations

2.                  Treats others with compassion

3.                  Acts professionally at all times in the work setting

4.                  Practices strict confidentiality according to policy and law

 

 

b.                  Teamwork

1.                  Supports team, service area and hospital goals

2.                  Cooperates with team members and other service areas

3.                  Exhibits flexibility and enthusiasm when dealing with patients, families and new situations

4.                  Attendance – fulfills scheduled obligations and be on time

c.                  Effective Communications

1.                  Communicates with others as one expects to be treated

2.                  Effectively uses communication media

3.                  Practices appropriate communication skills

4.                  Give appropriate information to customers as needed

d.                  Taking initiative

1.                  Self-motivated, willingly takes assignments and projects

2.                  Acts on opportunities to make improvements

3.                  contributes new ideas

4.                  Take responsibility for own actions and is accountable to co-workers and patients

5.                  Seeks and utilizes educational and growth opportunities

6.                  Keeps current on relevant trends and development and CMC policies, procedures and programs.

e.                  Effective Use of Resources

1.                  Uses time effectively

2.                  Attentive to safe work practices

3.                  Uses resources efficiently to reduce costs

 

IV.               Ages of patients served:

Neonate               0-28 days

Infant/Child           28 days – 11 years

Adolescent           12 -17 years

Adult                     18-65 years

Geriatric               65+ years

 

V.                 Qualifications

Licensures: Minimum EMT

      Maintain current certification in the State of Montana

Certifications:     

ACLS, PALS, PHTLS – required to obtain over the course of one year if not currently certified

           

                        Job Knowledge

Successful completion of hospital, emergency and referral center department orientations

 

VI.               Physical demands:

a.      See employee health requirements

 

VII.              Other pertinent information

This position is subject to Drug and Alcohol testing according to MT law 0-2-205-39-2-211

                                                                                                                  Revised 8/07