Life Skills Trainer
COMMUNITY MEDICAL CENTER, INC.
JOB DESCRIPTION
DEPARTMENT: Community Bridges
JOB TITLE: Life Skills Trainer
I. JOB SUMMARY: In conjunction with other members of the Bridges multi disciplinary team, provide personal assistance services, supervisory care, direction and homemaking assistance to Bridges clients; implement treatment plans and clinical protocols as directed by the Transdisciplinary Treatment Team and Clinical Coordinator.
II. JOB RELATIONSHIPS:
A. Responsible To: Clinical Manager for Out Patient Rehabilitation
B. Workers Supervised:
B. Interrelationships:
III. DUTIES & RESPONSIBILITIES:
A. Essential Job Duties:
B. Workers Supervised: None
C. Interrelationships: Patients, families, physicians, all Rehab Center Staff, students, and volunteers, as well as employees of outside organizations and the general public.
III. DUTIES & RESPONSIBILITIES:
A. Essential Job Duties:
1. Provide personal assistance services 24 hours per day to insure the personal health, safety and treatment for individuals receiving services within the Bridges Program.
2. Provide services or training in grooming, hygiene, transfers, toileting, dressing, etc.
3. Provide functional skills training (i.e., assistance with cooking, shopping, cleaning, laundry, etc.) based on the goals and treatment plan and direction of the team.
4. Monitor all resident activities at the site ands communicate activities to the next shift in a manner that considers the confidentiality and dignity of the resident.
5. Assist residents in the following areas: transportation, bus training, development of independent living skills including financial management, teaching self-reliance and independence, social integration, vocational and a vocational training, and any other resident needs.
6. Assist in the implementation and monitoring of resident behavior management programs and treatment plans. Report concerns problems to the on-call clinician or the communication book as appropriate.
7. Encourage and allow Bridges residents and day treatment clients to achieve the highest level of self-efficiency possible.
8. Maintain accurate charting daily in accordance with each Bridges resident/client’s assessed needs and track progress towards goal achievement, paying particular attention to medical concerns i.e. Blood pressure.
9. Attend and participate in staff meetings, as requested.
10. Attend any and all required training as determined by the Clinical Manager.
11. Clean apartments when clients are discharged. Maintain staff office, department equipment and apartments.
12. Assist in client follow-up with phoning or through Supported Living.
13. Respect the confidentiality and personal privacy/possessions of all Bridges resident’s/day treatment clients.
14. Respond appropriately and in a timely manner to any victimizations such as theft, assault, or personal injury following CMC policy and procedure.
15. Sensitive to growth, development, and safety adaptations unique to those served including: safety considerations, communication considerations, coping abilities, determination of supports required for activities of daily living.
16. Assesses physical, psychological, and social dimensions unique to the ages of clients served and provides appropriate care.
17. Ages served include: Adolescent (12-17), Adult (18-65), and Geriatric (65 plus).
IV. SERVICE EXCELLENCE STANDARDS: (This one is on all job descriptions.)
1. Internal Service
Serve and care for our employees as we would for our patients and guests. Treat our colleagues as professionals through courtesy, honesty and respect. Encourage other people’s work; praise whenever possible. Make new staff members feel welcome.
2. 10-Foot Circle
Engage and acknowledge everyone who comes into your circle of influence. Smile and introduce yourself when appropriate. When riding the elevators, initiate conversation and hold the door open for others.
3. Positive Image
Present a positive image through friendly body language, facial expression and appearance. Be clean and professional. Follow dress code policies and wear your identification badge correctly at all times.
4. Phone Image
Create a welcoming atmosphere by answering the phone in three rings or less with a personal greeting. Identify your department and yourself, and then ask, “How may I help you?” Know how to operate the telephones in your area. Provide the correct number before transferring a call. Get the caller’s permission before putting them on hold and thank the caller for holding.
5. Personal Connection
Find ways to create relationships with our patients and guests. Use their names in every interaction. Be respectful of patients and make sure that patient information is kept confidential.
6. No-Passing Zone
Anticipate and help patients and guests with their needs. Listen to our patients and guests. Be courteous. Speak clearly and avoid jargon. When you pass a patient or guest off to someone else, take personal responsibility to follow through. Educate families about procedures and provide a comfortable atmosphere for waiting.
7. Make a Point
Escort our patients and guests to their destination, whenever possible, or take them part of the way there. Avoid pointing.
8. Personal Accountability
Take pride in this organization as if you own it. Act with honesty and sincerity in all interactions. Accept the responsibilities of your job. Adhere to policies and procedures. Never discuss patients and their care in public areas or with your family and friends. Live the values of this organization. Hold each other accountable to follow the service excellence standards. You are CMC!
9. Always Strive to Exceed
Find ways to say “yes” to our patients and guests. Give options and think of ways you can exceed expectations. Use service recovery as a way to create an advocate. Thank our patients and guests for choosing Community Medical Center.
B. Marginal Job Duties:
1. Perform any other job related tasks as may be assigned by the Clinical Coordinator or Clinical Manager or their designee.
IV. SERVICE EXCELLENCE STANDARDS:
1. Internal Service
Serve and care for our employees as we would for our patients and guests. Treat our colleagues as professionals through courtesy, honesty and respect. Encourage other people’s work; praise whenever possible. Make new staff members feel welcome.
2. 10-Foot Circle
Engage and acknowledge everyone who comes into your circle of influence. Smile and introduce yourself when appropriate. When riding the elevators, initiate conversation and hold the door open for others.
3. Positive Image
Present a positive image through friendly body language, facial expression and appearance. Be clean and professional. Follow dress code policies and wear your identification badge correctly at all times.
4. Phone Image
Create a welcoming atmosphere by answering the phone in three rings or less with a personal greeting. Identify your department and yourself, and then ask, “How may I help you?” Know how to operate the telephones in your area. Provide the correct number before transferring a call. Get the caller’s permission before putting them on hold and thank the caller for holding.
5. Personal Connection
Find ways to create relationships with our patients and guests. Use their names in every interaction. Be respectful of patients and make sure that patient information is kept confidential.
6. No-Passing Zone
Anticipate and help patients and guests with their needs. Listen to our patients and guests. Be courteous. Speak clearly and avoid jargon. When you pass a patient or guest off to someone else, take personal responsibility to follow through. Educate families about procedures and provide a comfortable atmosphere for waiting.
7. Make a Point
Escort our patients and guests to their destination, whenever possible, or take them part of the way there. Avoid pointing.
8. Personal Accountability
Take pride in this organization as if you own it. Act with honesty and sincerity in all interactions. Accept the responsibilities of your job. Adhere to policies and
procedures. Never discuss patients and their care in public areas or with your family and friends. Live the values of this organization. Hold each other accountable to follow the service excellence standards. You are CMC!
9. Always Strive to Exceed
Find ways to say “yes” to our patients and guests. Give options and think of ways you can exceed expectations. Use service recovery as a way to create an
advocate. Thank our patients and guests for choosing Community Medical Center.
VI. QUALIFICATIONS:
A. Education: High School graduate or GED, minimum age 19. Post-secondary education in human service is preferred.
B. Licensures, Certifications, Registrations: Valid MT Drivers license, must obtain CPR within 30 days of hire.
C. Job Knowledge:
· Experience in human services or appropriate references from volunteer or employers.
· Ability to work effectively with individuals with disabilities and team.
· Effective written and verbal communication.
· Ability to learn and perform job duties.
· Current valid Montana drivers license.
· Ability to handle stressful potentially volatile situations calmly.
· Vision to monitor clients and assist them with paper work.
· Fine motor coordination.
· Drive van following training.
· Independent decision making skills required.
· Ability to function independently and as part of a team.
· Ability to articulate and communicate with individuals at varying levels.
VII. PHYSICAL DEMAND LEVEL:
The physical demand level of this position is medium.
Sedentary (0-10#)
Light (11-25#)
Medium (25-50#)
Heavy (50-75#)
VIII. OTHER PERTINENT INFORMATION:
This position is subject to Drug and Alcohol Testing according to MT Law
0-2-205-39-2-211.
