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Caring Bridge

Free, personalized websites that support and connect loved ones during critical illness, treatment and recovery.

Visit CaringBridge.com

+ Service Commitment

If the hospital is unable to satisfy any concern about patient care and safety, the Joint Commission on Accreditation of Healthcare Organizations may be contacted at 1-800-994-6610 or complaint@jcaho.org.

Medicaid/Medicare recipients: Mountain-Pacific Quality Health Foundation may be contacted at
1-800-497-8232 or
3404 Cooney Dr., Helena, MT 59602


When To Call CareFlight
Contacting Careflight: Please call our referral center at 1-888-487-8635 or (406) 327-4726.
  1. Ground transport times > 30 minutes from time of arrival at patient.
  2. Remote or rugged terrain or ambulance transport impeded by road conditions or traffic.
  3. Using ground ambulance would leave the local community without ambulance coverage.
  4. Mass casualty incidents.
  5. Need for diagnostic testing not available locally.
  6. When time is critical to survival:
  1. Trauma history:

    Rollover or ejection from vehicle
    High speed collision
    Prolonged extrication > 15 minutes
    Death of an occupant in the same car
    Extensive deformity of the INTERIOR of the car
    Car-pedestrian accidents
    Multiple victims
    Falls greater than 2 times the patient's height
    Penetrating injury to the head, chest or abdomen
    Extremity amputations
    Near drowning

  2. Physical Exam:

    Glascow coma score less than 12 or CRAMS 8 or less, skull penetration or CSF leak
    Respiratory rate > 30 or < 10 and/or a need for airway intervention
    Systolic B/P <90, HR <50 or >120 (in adult)
    Major chest wall, abdominal or pelvic injury (any trauma involving two or more organs)
    Two or more extremity fractures
    Spinal cord injury
    Burns > 15% or airway involvement

  3. Medical History:

          Chest Pain
          Respiratory distress
          Signs of stroke
          Uncontrolled seizures
          Shock of any kind
          Coma of unknown cause